Future Learning Group Data Privacy Policy

Future Learning Group (FLG), a trading name of Future Learning & Growth Ltd, is committed to safeguarding the privacy of all individuals whose data we collect, process, and manage. As an organisation specialising in education, training, and coaching, we uphold the highest standards of data protection to ensure your information is used responsibly and securely.

This policy outlines how FLG acts as a data controller and data processor for the personal data we handle. By leveraging trusted technologies such as Microsoft and Force24, we ensure secure and efficient processes that enhance your learning and coaching experience.

FLG provides tailored education, training, and coaching services to support individuals and organisations in their growth and development. Your data helps us to:

• Deliver personalised learning experiences and coaching programs.

• Maintain accurate records for ongoing or future training needs.

• Communicate relevant updates, resources, and opportunities aligned with your interests.

How Long Do We Retain Your Data?

To provide seamless services over time, we retain your data for as long as it remains relevant to your personal or organisational development. If no meaningful interaction occurs for a period of seven years, we will securely delete your information, unless required to retain it for legal or regulatory reasons.

We may collect and process personal identifiable information (PII) and professional data, including:

• Contact details (e.g., name, email, phone).

• Learning history, preferences, and progress.

• Role, organisation, and industry information.

• Feedback or assessments from coaching or training sessions.

FLG uses your data to:

• Deliver personalised education, training, and coaching experiences.

• Provide updates on programs, events, and industry insights.

• Analyse data to enhance the quality and relevance of our services.

We collect data from:

• Direct interactions with you (e.g., registration forms, feedback surveys, and consultations).

• Attendance at events, webinars, or training sessions where you consent to data sharing.

• Professional platforms where you’ve shared information (e.g., LinkedIn).

• Third-party partners (e.g., corporate clients providing employee data for training purposes).

We adhere to all source-specific privacy policies and recommend reviewing them for additional details.

FLG uses advanced technology and best practices to secure your data:

• Cloud security: Data is stored and processed using Microsoft Azure and Force24, which offer robust multi-layer security and encryption.

• Network protection: Websites and platforms are secured with SSL/TLS certification and hosted on secure servers.

• Staff training: Our team undergoes regular training on GDPR, data security, and privacy best practices.

To deliver our services effectively, we may share your data with:

• Corporate clients: For team training or coaching engagements.

• Service providers: Vendors supporting operational and marketing activities (e.g., Force24).

• Event partners: Sponsors of industry events, whitepapers, or roundtables you’ve attended or registered for.

We anonymise or tokenise your data wherever possible and share only the information necessary to provide the relevant service.

As the data owner, you have the right to:

• Access and be informed about the data we hold.

• Request corrections to inaccurate information.

• Request erasure of data unless legitimate business or legal interests apply.

• Restrict or object to processing, including automated profiling.

• Data portability to transfer your information to another service.

To exercise your rights, you can submit a Subject Access Request (SAR) to our Data Protection Officer at:

Email: sar@futurelearning.group

Post: Future Learning & Growth, Landscape House, Baldonnel Business Park, Baldonnel, Dublin, Ireland

Your request should include:

• Full name as per our records.

• A description of your request and the rights you are exercising.

• Valid photo identification for verification.

We will acknowledge SARs within 72 hours and aim to resolve them within 30 days upon verifying your identity.

FLG uses limited automated processing, such as text or keyword analysis, to personalise learning journeys or match participants to suitable programs. Human oversight is maintained in all decision-making processes to ensure fairness and reduce bias.

As a company registered in Ireland, FLG operates under the supervision of the Data Protection Commission (DPC). If you have concerns about our data practices, you may contact us or escalate to the DPC:

Website: https://www.dataprotection.ie

Postal Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland

FLG is committed to maintaining transparency, trust, and the highest standards of data protection as we support your growth through education, training, and coaching.